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Send us an email and we'll get back to you within 12 to 24 hours. If you want a faster answer, most questions can be found in our Help Center. You can also use our Chat integration to guarantee the fastest solution.

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ILGM Help Center

When you have a store account, you will be enrolled into our VIP program.By exploring, sharing, and buying at ILGM you will collect points and gain levels.Your collected point totals can be seen from the menu and in your account.*These points can be traded in for discounts and other potential goodies.<a href="https://ilgm.com/vip" rel="noopener noreferrer" target="_blank">Learn more the ILGM VIP Program</a>*Note that it takes two weeks for your points to be attributed after we processed the payment for your order.

When you have a store account, you will be enrolled into our VIP program. By exploring, sharing, and buying at ILGM you will collect points and gain levels. Your collected point totals can be seen from the menu and in your account.*. These points can

What's this VIP program?

Account & VIP Points

Which Payment Methods Do You Accept?

Can I Legally Buy and Grow Cannabis Seeds?

Need Assistance? Here's How to Contact Us

Get to Know ILGM

When Will My Seeds Arrive?

Do We Ship to Your Country

Simple Steps to Place Your Order

How to Track Your Order Easily

Keeping Your Payment Information Secure

Our Promises to You

How Do I Return a Product?

FAQs

Supported Payment Methods

I want to cancel my order

Paying with Bitcoin Made Easy

How long does it take for a direct debit payment to process and what should I expect?

Payment Issue? Let's Resolve It Together

No Payment Confirmation? Let's Fix That

Payments

Our shipping guarantee

How we pack your order

Shipping time

Tracking your order

Shipping to the United States

What Seeds Did I Receive?

Mail forwarding services

Shipping

Our Recommended Germination Method

Seeds Not Germinating? We'll Replace Them—Here's How

How long can I store my seeds and how do I store them?

Are autoflowering seeds also feminized?

What is the recommended soil for planting cannabis seeds?

Do feminized seeds guarantee female plants?

Male, Female, or Hermie? Your Complete Guide to Identifying Plants

Feeding Schedule Made Simple: Nourish Your Plants for Success

Why Do Plants Become Hermaphrodites? Let's Explore Together

Seed Storage Made Simple: Keep Your Seeds Fresh for Future Growth

Plant Care

I can't login to my account

How to use VIP points

VIP discount code not working

Unlock Exclusive Rewards: Discover Our VIP Program

Wholesale

Affiliates

Nutrient feeding schedules and directions

Missing Items? We've got you Covered

Save More: How to Use Discount Codes

Ordering Made Simple: A Step-by-Step Guide

Need to Change or Cancel Your Order? Let's Assist

Your Privacy Matters: How We Discreetly Pack Your Order

Shipping Times Explained: Know When to Expect Your Seeds

We Ship Across the USA: Quality Seeds Delivered to Your Door

International Orders: Why We Advise Against Mail Forwarding Services

Track Your Shipment: Stay Informed

Ordering

Germination guarantee policy

From Us to You: Understanding Our Delivery Guarantee

Our Return and Refund Policy Explained

Your Privacy Matters: How We Protect You

Understanding Our Terms of Service

Guarantees and Policies

What's this VIP program?Updated a year ago