I can't login to my accountUpdated 5 months ago

Having trouble logging in to view your orders, access VIP points, or make a purchase? Don’t worry, we’ve got you covered! This guide will walk you through steps to regain access to your account.

How to Fix Login Issues on Your ILGM Account

One-Time Password

If you’re unable to log in, your first step is to request a one-time password. Here's how:

1. Go to the login page and click "Request One Time Password".
2. A numeric 6-digit code will be sent to the email address linked to your account.
3. Enter the code where prompted, and you’ll be logged in.

Didn’t receive the code? Make sure to check your spam or junk folder!

Request a one-time password here.

Password Reset

If a one-time password doesn’t work, resetting your password is often the quickest solution.

1. Click the link below to start the reset process.
2. Enter your email address, and you’ll receive an email with instructions to reset your password.

Send an email with a password reset link.

Note: You may have multiple accounts at ILGM. Be sure to check which account you are trying to log in to:

• ILGM Seed Store
• ILGM Support Forum
• ILGM Grow Journals

Contact Customer Support

If you’ve tried both options and still can’t log in, feel free to contact our friendly Customer Success Team for personalized help.

When submitting a ticket, please provide the following information to help us assist you faster:

• Device: (e.g., iPhone, Android, Tablet, Windows, Mac)
• Browser: (e.g., Chrome, Edge, Safari, Firefox)
• VPN or Incognito Mode: Did you use either?

Our team is happy to help you get back to growing! 

Grow Green with ILGM! 💚