Find out which payment options we accept.

<h2 id="isPasted">Introduction</h2><p style=" text-decoration: none;">To make your shopping experience smooth and enjoyable, we offer a variety of payment options tailored to your needs. We accept payments made with most <strong>Credit C</strong><strong>ards</strong>, <strong>Bank Transfers</strong>, <strong>C</strong><strong>ash</strong>, and <strong>B</strong><strong>itcoin</strong>. This article will walk you through each method so you can choose the one that suits you best.</p><p style=" text-decoration: none;"><br></p><h3 id="credit-cards"><span style="font-size: 24px;">Credit Cards</span></h3><h4 style=" text-decoration: none;" id="we-accept-all-major-credit-cards"><strong>We Accept All Major Credit Cards</strong></h4><p style=" text-decoration: none;">Paying with your credit card is quick and convenient. We welcome all major credit cards, allowing you to complete your purchase effortlessly.</p><h4 style=" text-decoration: none;" id="your-privacy-and-security-matter"><strong>Your Privacy and Security Matter</strong></h4><p style=" text-decoration: none;">Your trust is important to us. That&apos;s why your credit card information is processed securely through a trusted third-party provider. We never see or store your card details. Plus, your credit card or bank statement will display a discreet charge, keeping your purchase private.</p><h4 style=" text-decoration: none;" id="important-po-boxes-cannot-be-used-for-billing-address"><strong>Important:</strong> <strong>PO Boxes Cannot Be Used for Billing Address</strong></h4><p style=" text-decoration: none;">For credit card payments, please ensure that you use a physical street address for your billing information. Unfortunately, PO Boxes cannot be accepted as a billing address due to our payment processing requirements.</p><h4 style=" text-decoration: none;" id="need-to-make-a-change"><strong>Need to Make a Change?</strong></h4><p style=" text-decoration: none;">We start preparing your order right away! If you need to make any adjustments, please contact us as soon as possible using the support widget on ilgm.com/support, and we&apos;ll be happy to help.</p><h4 style=" text-decoration: none;" id="note-gift-cards-and-pre-paid-credit-cards-are-not-accepted-at-this-time"><strong>Note:</strong> <u>Gift cards</u> and <u>pre-paid credit cards</u> are <u>not</u> <u>accepted</u> at this time.</h4><p><br></p><hr style=" text-decoration: none;"><h3 id="bank-transfers"><span style="font-size: 24px;">Bank Transfers</span></h3><h4 style=" text-decoration: none;" id="flexible-options-for-direct-payments"><strong>Flexible Options for Direct Payments</strong></h4><p style=" text-decoration: none;">We offer several ways to make a payment directly to our U.S. bank account:</p><ul style=" text-decoration: none;"><li><strong>Zelle:</strong> Send an online bank transfer using our email address.</li><li><strong>ACH or Wire Transfer:</strong> Transfer funds directly from your bank.</li><li><strong>Check or Money Order:</strong> Mail your payment or use your bank&apos;s bill pay service.</li></ul><h4 style=" text-decoration: none;" id="how-it-works"><strong>How It Works</strong></h4><p style=" text-decoration: none;">After placing your order and selecting your preferred bank transfer option, we&apos;ll send you detailed instructions via email to guide you through the process.</p><p style=" text-decoration: none;"><br></p><hr style=" text-decoration: none;"><h3 id="cash"><span style="font-size: 24px;">Cash</span></h3><h4 style=" text-decoration: none;" id="simple-and-confidential"><strong>Simple and Confidential</strong></h4><p style=" text-decoration: none;">Sending cash is a straightforward way to pay while keeping your transaction private.</p><h4 style=" text-decoration: none;" id="easy-steps-to-follow"><strong>Easy Steps to Follow</strong></h4><ul style=" text-decoration: none;"><li><strong>Place Your Order:</strong> Choose the items you want and proceed to checkout.</li><li><strong>Select Cash Payment:</strong> Choose the cash option during payment.</li><li><strong>Receive Instructions:</strong> We&apos;ll email you our mailing address and detailed instructions.</li><li><strong>Send Your Payment:</strong> Follow the instructions carefully to send your cash securely.</li></ul><h4 style=" text-decoration: none;" id="shipping-recommendations"><strong>Shipping Recommendations</strong></h4><p style=" text-decoration: none;">While cash payments usually arrive without any issues, we recommend using tracked shipping for extra peace of mind. If you send cash without tracking and it doesn&apos;t arrive, we won&apos;t be able to take responsibility for the loss.</p><p style=" text-decoration: none;"><br></p><hr style=" text-decoration: none;"><h3 id="bitcoin"><span style="font-size: 24px;">Bitcoin</span></h3><h4 style=" text-decoration: none;" id="fast-and-secure-digital-payment"><strong>Fast and Secure Digital Payment</strong></h4><p style=" text-decoration: none;">Paying with Bitcoin is an efficient and private way to complete your purchase.</p><h4 style=" text-decoration: none;" id="getting-started"><strong>Getting Started</strong></h4><ol style=" text-decoration: none;"><li><strong>Buy Bitcoin:</strong> Purchase the amount you need from a trusted platform.</li><li><strong>Place Your Order:</strong> Add items to your cart and select Bitcoin at checkout.</li><li><strong>Follow Instructions:</strong> We&apos;ll provide all the details to finalize your payment promptly.</li></ol><h4 style=" text-decoration: none;" id="why-choose-bitcoin"><strong>Why Choose Bitcoin?</strong></h4><ul style=" text-decoration: none;"><li><strong>Speed:</strong> Bitcoin transactions are processed quickly, so we can start on your order right away.</li><li><strong>Privacy:</strong> It adds an extra layer of confidentiality to your purchase.</li></ul><h4 style=" text-decoration: none;" id="need-assistance"><strong>Need Assistance?</strong></h4><p style=" text-decoration: none;">New to Bitcoin? No worries! Check out our <a href="https://ilgm.gorgias.com/app/settings/help-center/12887/articles">easy guide</a> on how to use Bitcoin for your order.</p><h4 style=" text-decoration: none;" id="note-we-currently-accept-only-bitcoin-and-do-not-support-other-cryptocurrencies"><strong>Note:</strong> We currently accept only Bitcoin and do not support other cryptocurrencies.</h4><p><br></p><hr><h2 style=" text-decoration: none;" id="questions-or-need-help">Questions or Need Help?</h2><p style=" text-decoration: none;">We&apos;re here to make your shopping experience enjoyable and hassle-free. If you have any questions or need assistance with your payment, please don&apos;t hesitate to contact our Customer Success Team via the chat widget on our ilgm.com/support. We&apos;re always happy to help!</p>

Supported Payment Methods

Everything you need to know about canceling orders.

<p id="isPasted"><br></p><h3 id="for-paid-and-unshipped-orders"><span style="font-family: Inter;">For paid and unshipped orders:</span></h3><p><span style="font-family: Inter;">Kindly <a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fcontact">get in touch with our support team</a> immediately after payment so they can halt the shipment and initiate a refund. Refunds are typically processed using the original payment method.</span></p><h3 id><span style="font-family: Inter;"><br></span></h3><h3 id="for-paid-and-shipped-orders"><span style="font-family: Inter;">For paid and shipped orders:</span></h3><p id="isPasted"><span style="font-family: Inter;">Unfortunately, we are unable to cancel your order if it has already shipped.&#xA0;</span></p><p><span style="font-family: Inter;">In such cases, we will guide you through the process of returning the unopened order contents to our warehouse at your own cost. Once we receive your return, a refund will be issued. Please <a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fcontact">contact our support team</a> to initiate your return request.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="can-i-cancel-part-of-my-order-or-specific-items-within-an-order"><span style="font-family: Inter;">Can I cancel part of my order or specific items within an order?</span></h3><p id="isPasted"><span style="font-family: Inter;">If your order has not yet been shipped, we can modify it upon your request. Please <a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fcontact">contact our support team</a> as soon as possible after payment.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="why-was-my-order-canceled-without-my-request"><span style="font-family: Inter;">Why was my order canceled without my request?</span></h3><p><span style="font-family: Inter;">Orders may be canceled for various reasons, such as item unavailability, payment issues, or suspected fraudulent activity. If you did not request the cancellation, please&#xA0;<a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fcontact">contact our customer support</a> for clarification<br>.</span></p>

I want to cancel my order

We’re excited to offer Bitcoin as a payment option for your seed purchases! Using Bitcoin is secure, private, and adds a hint of adventure to your shopping experience. This guide will walk you through the steps to place an order using Bitcoin from st

<p><span style="font-family: Arial,Helvetica,sans-serif;">We&#x2019;re excited to offer Bitcoin as a payment option for your seed purchases! Using Bitcoin is secure, private, and adds a hint of adventure to your shopping experience. This guide will walk you through the steps to place an order using Bitcoin from start to finish.</span></p><h2 id="why-pay-with-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;">Why Pay With Bitcoin?</span></h2><ul><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Privacy</strong>: Bitcoin transactions are secure and anonymous.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Speed</strong>: Enjoy faster processing times compared to traditional payment methods.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Global Access</strong>: Bitcoin allows you to make purchases from anywhere in the world without dealing with currency exchange hassles.</li></ul><h2 id="step-by-step-guide-to-paying-with-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;">Step-by-Step Guide to Paying with Bitcoin</span></h2><h3 id="step-1-set-up-a-bitcoin-wallet"><span style="font-family: Arial,Helvetica,sans-serif;">Step 1: Set Up a Bitcoin Wallet</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">To begin, you&#x2019;ll need a Bitcoin wallet to store and manage your Bitcoin. There are various types of wallets available:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Mobile Wallets</strong>: Easy to use and accessible on your phone.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Desktop Wallets</strong>: Suitable for those who prefer managing transactions from a computer.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Hardware Wallets</strong>: A secure option for long-term storage.</li></ul><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Tip</strong>: Choose a wallet with a good reputation, high security, and user-friendly features.</span></p><h3 id="step-2-purchase-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;">Step 2: Purchase Bitcoin</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Once your wallet is set up, you&#x2019;ll need to buy Bitcoin. Here are a few ways to do that:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Cryptocurrency Exchanges</strong>: Sign up on a trusted exchange, verify your identity if needed, and buy Bitcoin using your preferred payment method (credit card, bank transfer, etc.).</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Peer-to-Peer Platforms</strong>: Buy directly from other Bitcoin holders.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Bitcoin ATMs</strong>: Use cash or a debit card to purchase Bitcoin at a kiosk.</li></ul><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Note</strong>: It&#x2019;s a good idea to buy a bit more Bitcoin than your order total to account for transaction fees.</span></p><h3 id="step-3-place-your-seed-order"><span style="font-family: Arial,Helvetica,sans-serif;">Step 3: Place Your Seed Order</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Now, it&#x2019;s time to shop for your favorite seeds!</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Browse and Select</strong>: Add your desired seeds to your shopping cart.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Proceed to Checkout</strong>: Click the cart icon and head to checkout.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Enter Shipping Details</strong>: Fill in the required shipping information.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Select Payment Method</strong>: Choose <strong>Bitcoin</strong> as your payment option.</li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Need Help?</strong> If you need a refresher on how to place an order, check out our <a href="https://chatgpt.com/g/g-67518928aa3881918894c6077f88f6d4-ilgm-support-article-assistant/c/6777e841-1a28-8006-b424-7b43666d8325#">How to Place an Order guide</a>.</span></p><h3 id="step-4-complete-your-bitcoin-payment"><span style="font-family: Arial,Helvetica,sans-serif;">Step 4: Complete Your Bitcoin Payment</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">After selecting Bitcoin as your payment method, you&#x2019;ll be directed to a payment page:</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Copy Payment Details</strong>: You&#x2019;ll see our Bitcoin wallet address and the exact payment amount. A countdown timer will indicate how long the price quote is valid (Bitcoin prices fluctuate quickly).</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Open Your Bitcoin Wallet</strong>: Access your wallet on your device.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Initiate a Send Transaction</strong>:<ul style="font-family: initial;"><li style="font-family: Arial, Helvetica, sans-serif;">Paste the wallet address in the recipient field.</li><li style="font-family: Arial, Helvetica, sans-serif;">Enter the exact amount shown on the payment page.</li><li style="font-family: Arial, Helvetica, sans-serif;">Confirm the transaction quickly to avoid price changes.</li></ul></li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Important</strong>: Be sure to complete the transaction before the countdown timer expires to ensure the correct amount is received.</span></p><h3 id="step-5-order-confirmation"><span style="font-family: Arial,Helvetica,sans-serif;">Step 5: Order Confirmation</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Once your payment is confirmed on the Bitcoin network, we&#x2019;ll begin processing your order. You&#x2019;ll receive a confirmation email with your order details. Keep an eye on your inbox!</span></p><h3 id="next-steps">Next Steps</h3><p>Congratulations on completing your Bitcoin payment! Your seeds will be on their way soon. If you&#x2019;re new to growing or need tips, explore our other resources to make the most of your purchase.</p><h3 id="were-here-to-help">We&#x2019;re Here to Help!</h3><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have any questions or run into any issues, our friendly Customer Success Team is always ready to assist. Just reach out and we&#x2019;ll be happy to help!</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Grow Green with ILGM! &#x1F49A; &#xA0;</span></p>

Paying with Bitcoin Made Easy

Direct debit payments made via ACH usually take about 4 business days to process. ACH payments go through the Automated Clearing House Network and can take roughly 4 business days for the funds to reach us. Once we have received the funds, your order

<p>Direct debit payments made via ACH usually take about 4 business days to process.&#xA0;<br>ACH payments go through the Automated Clearing House Network and can take roughly 4 business days for the funds to reach us.&#xA0;<br><br>Once we have received the funds, your order status will change to paid and you will receive an email confirmation. If you experience any delays or have concerns, please contact us for assistance.</p>

How long does it take for a direct debit payment to process and what should I expect?

Having trouble with your payment? Don’t worry—we’re here to help! Most payment issues can be quickly resolved if we have all the necessary information. Include Your Order NumberAlways include your order number with your payment so we can match it to

<p><span style="font-family: Arial,Helvetica,sans-serif;">Having trouble with your payment? Don&#x2019;t worry&#x2014;we&#x2019;re here to help! Most payment issues can be quickly resolved if we have all the necessary information.</span></p><h2 id="common-payment-issues-and-solutions"><span style="font-family: Arial,Helvetica,sans-serif;">Common Payment Issues and Solutions</span></h2><ul><li style="font-family: Arial, Helvetica, sans-serif;"><p><strong>Include Your Order Number</strong><br>Always include your order number with your payment so we can match it to your order without any delays.</p></li><li style="font-family: Arial, Helvetica, sans-serif;"><p><strong>Credit Card Payment Issues</strong></p><ul style="font-family: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Ensure your card details are entered correctly and that your card has sufficient funds.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you&#x2019;re shipping to a PO box, credit card payments won&#x2019;t be available. Your shipping address must match the billing address linked to your credit card.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;"><p><strong>Unprocessed Payments</strong><br>If your payment hasn&#x2019;t processed, it may be due to missing information. To help our finance team resolve the issue, provide a screenshot of your transaction when contacting us.</p></li></ul><h3 id="need-help"><span style="font-family: Arial,Helvetica,sans-serif;"><strong><span style="font-size: 16px;">Need Help?</span></strong></span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">If you&apos;re still having trouble, contact our Customer Success Team. We&#x2019;ll work with you to get things sorted quickly!</span></p><p>Grow Green with ILGM! &#x1F49A; &#xA0;</p>

Payment Issue? Let's Resolve It Together

If you’ve made a payment but haven’t received your confirmation email yet, don’t worry! There’s often a simple explanation. Here's a quick guide to help you troubleshoot the issue:. Sometimes our emails can get flagged as spam by your email provider.

<p>If you&#x2019;ve made a payment but haven&#x2019;t received your confirmation email yet, don&#x2019;t worry! There&#x2019;s often a simple explanation.&#xA0;</p><h2 id="isPasted">Missing Payment Confirmation Email? Here&#x2019;s What to Do</h2><p>Here&apos;s a quick guide to help you troubleshoot the issue:</p><h3 id="1-check-your-spam-folder">1. <strong>Check Your Spam Folder</strong></h3><p>Sometimes our emails can get flagged as spam by your email provider. Make sure ILGM is not marked as spam, and check your spam or junk folder in case the email ends up there.</p><h3 id="2-consider-the-payment-method-you-used">2. <strong>Consider the Payment Method You Used</strong></h3><p>Certain payment methods may take longer to process:</p><ul><li><strong>ACH Transfer or Bill Pay</strong>: These methods can take extra time to clear, so if you used one of them, please allow for some additional processing time.</li><li><strong>Bitcoin or Credit/Debit Card</strong>: These methods typically process faster.</li></ul><p>If your payment method is one that takes longer to process, rest assured we&#x2019;ll send your confirmation email as soon as your payment is verified.</p><h3 id="3-check-if-you-included-your-order-number">3. <strong>Check if You Included Your Order Number</strong></h3><p>Including your order number with your payment helps us process your order faster.</p><ul><li><strong>Forgot to include your order number?</strong> No worries! We can usually match your payment without it, but it may take a little longer.</li></ul><h3 id="still-need-help"><span style="font-size: 16px;">Still Need Help?</span></h3><p>If you&#x2019;ve waited a reasonable amount of time and still haven&#x2019;t received your confirmation, our Customer Success Team is here for you! Just reach out and we&#x2019;ll be happy to assist.</p><p>Thank you for your patience&#x2014;we&#x2019;re working hard to get your order processed as quickly as possible!</p><p>Grow Green with ILGM! &#x1F49A; &#xA0;</p>

No Payment Confirmation? Let's Fix That

Chat with one of our agents. We will get back to you within 24 hours.

Send us an email and we'll get back to you within 12 to 24 hours. If you want a faster answer, most questions can be found in our Help Center. You can also use our Chat integration to guarantee the fastest solution.

We do not offer phone support. Sending us an email or chat message is the only option to get in touch with us.